Store Policies

Payment Options

We rely upon PayPal’s established reputation to protect both the buyer and seller in processing credit cards on this website. You will have the option to pay by credit card or apply for PayPal credit at checkout. Your ability to obtain financing through PayPal Credit is subject to the policies of PayPal Credit.

If you prefer, we also offer the ability to pay by PayPal invoice, personal check, cashier’s check, money order, or by phone with a credit card.

Shipping

Kimberly™ wood stoves are drop shipped via FedEx Ground from the manufacturer’s distribution center in Southern Oregon. A tracking number will be emailed to you as soon as it is available. The above map shows the approximate number of business days that will be required to ship to your state, once FedEx has taken possession of your order.

The date that your order is shipped is dependent upon inventory on hand and/or production schedules, which can range from a few days to a few weeks. Feel free to contact us with questions on availability and estimated wait times.

All other products available on this website are drop-shipped via their respective manufacturers, which is much quicker. The carrier is typically UPS.

International Orders

Clients outside the United States should contact us prior to placing an order for details on international shipping options.

Cancelled Orders & Returns

Kimberly™ & Katydid™ Wood Stoves
We pride ourselves on our extremely high rate of customer satisfaction and we are most happy to answer all of your questions prior to purchase, including the review of digital photos. Nearly all wood stove performance issues can be easily solved with simple troubleshooting via phone and usually involve fuel greater than 20% moisture content, or inadequate chimney performance due to improper installation.

As all wood stove sales are final, please consider every aspect of your installation prior to purchase, including choice of model; BTU output requirements for your climate, quality and amount of insulation, square footage to be heated, ceiling height, the location for installation within your home, clearance requirements, venting requirements, hearth pad, and requirements of your insurance company. Returns are accepted only under the terms of our manufacturer’s warranty below:

Unforgettable Fire™ offers a five-year, non-prorated warranty to the original purchaser of a Kimberly™ or Katydid™ wood stove heater on all parts, except for replacement glass, replacement gaskets, replacement grate/ash pan covers, misuse or abuse, or improper installation. At its sole discretion, Unforgettable Fire™  will either repair or replace any defective unit to the original purchaser under these terms. The original purchaser shall be responsible for all shipping and handling costs associated with any warranty claims.

Nature’s Head® Composting Toilets

Nature’s Head® composting toilets are drop-shipped from the manufacturer via UPS. A 15% restocking fee will be assigned to all canceled orders on Nature’s Head® composting toilets prior to shipping. Once the orders enter the shipping center’s computer system, returns are accepted only under the terms of the manufacturer’s warranty due to health and sanitation reasons.

All Other Products
Unless otherwise stated, a 15% restocking fee will be assigned to all canceled orders. All returns must be pre-authorized and a return address will be provided.

Damaged Goods

Clients must inspect their purchases upon receipt and immediately report any damages to the carrier and to Eagle Rise Trading Company, LLC. As it is possible for the packaging to be intact and yet the contents to arrive damaged, please check for not only external damage, but internal damage as well. Failure to report damaged goods in a timely fashion may result in your claim for replacement being denied by the carrier and Eagle Rise Trading Company, LLC will in no way be held liable for replacement.

Thank You For Your Support!

Store policies are subject to change without notice due to possible policy changes among our vendors. Kindly review our store policies prior to placing each order.

We understand that ordering online is an act of trust on both sides of each transaction. As this is a small, woman-owned business, we appreciate and value your support.